State Farm® Insurance Agent Douglas Phelps
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brooke Shermer
April 8, 2025
5
out of
5
rating by Brooke Shermer
"Shout out to Davison who helped me today! She was very sweet and helped resolve an account issue I had!"
We responded:
"Thank you for sharing your experience with us, Brooke! It's wonderful to hear that Davison was able to assist you effectively and provide the support you needed. We appreciate your feedback and are glad to know you had a positive experience. We look forward to continuing to serve you!"
Misty Ownbey
March 21, 2025
5
out of
5
rating by Misty Ownbey
"Davison was great! she was quick and super helpful!"
We responded:
"Thank you, Misty, for sharing your experience with Davison! She is such a valuable asset to our team. If there's anything else we can assist you with, please let us know!"
Marcus Chambers
March 19, 2025
5
out of
5
rating by Marcus Chambers
"Very friendly and professional."
We responded:
"Thank you, Marcus, for your kind words and 5-star rating. We're glad to know that you found our service both friendly and professional. Your feedback is greatly appreciated!"
James Dozier
March 10, 2025
5
out of
5
rating by James Dozier
"Absolutely oustanding service!!"
We responded:
"Thank you, James, for your great review! We're glad to hear that you had such a positive experience with our agency. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future."
Ebony Brown
February 28, 2025
5
out of
5
rating by Ebony Brown
"Davison was a great help. She followed through with everything she said she would do and completely resolved the reason for me call."
We responded:
"Thank you, Ebony, for sharing your experience with Davison. It's great to hear that she could assist you effectively and resolve your concerns. We appreciate your feedback and your 5-star rating!"
Priscilla Bradley
February 20, 2025
5
out of
5
rating by Priscilla Bradley
"Alexis Taylor did a very good job. Very professional, patient and kind when answering my questions. She addressed my concerns and I was very satisfied with the policy issued to me. I really appreciated that she listened and addressed my needs patiently and kindly. I will refer her to others."
We responded:
"Priscilla, thank you for sharing your experience with Alexis! We're so glad that you are satisfied with your policy and appreciate your intention to refer her to others. Your feedback is invaluable to us, and we're glad to have met your needs effectively."
Queen Hazel
February 18, 2025
5
out of
5
rating by Queen Hazel
"Spoke with destiny and she was awesome.... She should receive a raise and promotion.... love the way she helped and made everything easy and understandable"
We responded:
"It's awesome to hear that Destiny was able to assist you so effectively and make everything easy and understandable. We truly value your feedback and appreciate your kind words. Your satisfaction is our top priority, and we're grateful to know that Destiny made such a positive impact."
Dabbin Wyman710
February 18, 2025
5
out of
5
rating by Dabbin Wyman710
"Had a great experience and truly am thankful for Destiny helping me out and saving me half of what I was paying previously! It’s such a huge thing and helps me not struggle week to week now; super happy I called and asked for a quote because it was beyond worth it! Now I can take my little boy to Disney for sure this summer and won’t have to stress as much about it now! Again thank you Destiny very much 5/5 service"
We responded:
"Thank you for sharing your experience with our team. It's wonderful to hear that Destiny was able to assist you and make such a positive impact on your insurance experience. We hope you have an amazing time with your son at Disney. Don't hesitate to reach out if we can assist you with anything in the future."
Lorraine Hernandez
February 7, 2025
5
out of
5
rating by Lorraine Hernandez
"Five star office hands-down!! 🙌🏼🙌🏼❤️🙌🏼💯💯💯💯"
We responded:
"Thank you, Lorraine! So glad we've been able to assist you with your insurance needs. We appreciate your support!"
Angelina Moore
February 7, 2025
5
out of
5
rating by Angelina Moore
"First time auto accident and the team has been so helpful and understanding. They walked me through step by step and got me in contact with next person almost immediately!! Truly love this insurance!!"
We responded:
"Thank you, Angelina, for sharing your experience with us. I'm glad we could guide you through your first auto accident with care and efficiency. We're grateful for your trust in us and are here whenever you need assistance."
Dianne Pettway
January 31, 2025
5
out of
5
rating by Dianne Pettway
"I called Douglas Phelps 'office today with a big problem that I had,but not with my policies that I have with them. First I spoke to Megan,and she listened diligently and then asked Mr Phelps questions regarding my issues,and now I have a recommended starting point how to go forward with my problem. Thank you Megan and Mr Phelps!!! They even called me back to let me know if I need any more help,to ca back!!! Your advice is much appreciate!!"
We responded:
"Thank you, Dianne, for sharing your experience with us. I'm grateful we could assist you with your concerns. If you need any further assistance, please feel free to reach out. Your feedback is truly appreciated!"
Lindsey Hipchen
January 31, 2025
5
out of
5
rating by Lindsey Hipchen
"Davison was a great help! Thank you!"
We responded:
"Thank you, Lindsey, for your awesome feedback for Davison! I'm so glad to hear she could assist you so effectively. We appreciate your support and look forward to continuing to meet your insurance needs."
Janet Kornegay
January 24, 2025
5
out of
5
rating by Janet Kornegay
"They are absolutely the nicest and most caring insurance company I’ve ever dealt with. They understand when problems arise and they work with you on paying your bill and it’s like talking to a regular person. They don’t make you feel like you’re just money to them. I fully 100% recommend them!"
We responded:
"Thank you so much for your wonderful review, Janet! We're thrilled to hear that you feel valued and understood by our team. It's our goal to ensure customers have excellent experiences. Your recommendation means the world to us! -Douglas Phelps State Farm"
P Wolf Papaw
January 16, 2025
5
out of
5
rating by P Wolf Papaw
"Very helpful."
We responded:
"Thanks for the review! I'm so glad you had a good experience with our office!"
Steve Stirling
January 15, 2025
5
out of
5
rating by Steve Stirling
"Alexis does a great job meeting client needs. She is very professional and friendly as well. Keep up the good work."
We responded:
"Thank you, Steve! Alexis will be happy to hear your kind words. Your review and support mean the world to us. "
JD Shrum
January 14, 2025
5
out of
5
rating by JD Shrum
"Davison was very polite and returned my call quickly w/the answers I needed."
We responded:
"Thanks for sharing your experience, JD! I'm happy to hear Davison could assist you with your questions. We appreciate your feedback and look forward to assisting you again!"
Caitlin Prescott
January 9, 2025
5
out of
5
rating by Caitlin Prescott
"I love State Farm. They have always been very professional and helpful. Alexis went out of her way to send a text when I couldn’t answer the phone to make sure that some changes I submitted through the app were correct. She was very helpful with my questions following and super sweet! ☺️"
We responded:
"Caitlin, thank you for your great review recognizing Alexis! She will definitely appreciate your compliments and kind words. Your feedback is greatly appreciated, and we're grateful to have you as a Douglas Phelps State Farm customer!"
leslie hicks
January 7, 2025
5
out of
5
rating by leslie hicks
"Davison was super helpful and answered all my questions!"
We responded:
"Thanks for sharing your experience, Leslie! It's fantastic to hear that Davison was able to assist you and answer all your questions. We're here to help whenever you need us!"
Leslie Mackey
December 31, 2024
5
out of
5
rating by Leslie Mackey
"When I called looking for cheaper insurance Nick was very helpful and professional. What I liked about him the most was his energy and his was honest with me from the start. Thanks Nick for making my day."
We responded:
"Thank you so much for the five star review Leslie! I'm glad to hear that you had a great experience working with Nick. Nick and the rest of our team really strive to give exceptional customer service!"
Vickie Boyett
December 19, 2024
5
out of
5
rating by Vickie Boyett
"Jack was Amazing! 👏 he was very informative and knowledgeable as he went over all the logistics of our new insurance policies in great detail. Making us feel very comfortable and secure with our choices. Thank you Jack!"
We responded:
"Thank you, Vickie, for sharing your experience! It's great to know that Jack provided such informative and knowledgeable service while explaining your new insurance policies. Your feedback is greatly appreciated!"
Charla Harris
December 18, 2024
5
out of
5
rating by Charla Harris
"Alexis is wonderful and great to work with she has helped me tremendously with any questions I have, thanks so much!"
We responded:
"Thank you, Charla! Your feedback for Alexis is greatly appreciated. We're here to help with any questions you might have in the future!"
Alyssa Hosey Johnson
December 17, 2024
5
out of
5
rating by Alyssa Hosey Johnson
"As young parents, a term policy was something we knew we needed not only for ourselves but our 3 boys. Jack Miller took an exorbitant amount of time with us answering our questions and playing out how our plan would work with worst case scenarios. Insurance is tough, but Jack made this process smooth and reassuring. Can't recommend enough."
We responded:
"Thank you, Alyssa, for sharing your experience with Jack! It's awesome to know that he provided the support and explanation you needed. Your recommendation means a lot to us, and we're here to assist you whenever you need!"
no3fan@gmail.com dalton52
December 11, 2024
5
out of
5
rating by no3fan@gmail.com dalton52
"Davison was helpful in answering my questions. I appreciate her kindness to make sure all my issues were resolved. Great customer service."
We responded:
"It's awesome to hear that Davison was able to assist you effectively and with kindness. We're grateful we could help solve your insurance issues. We look forward to serving you again!"
stephanie perger
December 11, 2024
5
out of
5
rating by stephanie perger
"Alexis was a delight to speak with. I was having difficulty responding online with my mileage report, finally gave up and gave her a call. She readily took my information and assured me that the information would be processed. I could not have been more pleased."
We responded:
"Thank you so much for sharing your experience, Stephanie! We're glad Alexis could make the process easier for you. Our team is here to help whenever you need it!"
Cathy Morris
December 10, 2024
5
out of
5
rating by Cathy Morris
"I called State Farm this morning and Alexis was extrememly kind and helpful!"
We responded:
"This is great to hear, Cathy! We're so glad to know you had a positive experience speaking with Alexis. "